Legal
Privacy Policy
This policy describes how Chiposte Grill handles personal information submitted through chipostegrill.delivery. It applies to this website and to orders placed through it. The site operator is Chiposte Grill, 4820 W Irving Park Rd, Chicago, IL 60641.
Questions
By phone
+1-312-556-1856
By mail
4820 W Irving Park Rd, Chicago, IL 60641
Kitchen hours
Monday–Sunday, 11:00 AM – 10:00 PM
Information we collect
Everything below is information you choose to give us, plus a small amount of routine technical data.
Order details
Name, phone number, email address, delivery address or pickup preference, the items you order, and any notes you add for the kitchen.
Messages
If you contact us by email, phone, or a message form, we keep the message and the reply so we can follow up on the same question later.
Technical data
Standard web server logs record page requests and an approximate region. This is what keeps the site loading reliably and helps us spot unusual traffic.
What we do not ask for
We do not need payment card numbers stored on this site, government identification, or health information to prepare an order. Please leave those out of order notes and messages.
How we use information
Your details have one job: getting the order right.
We use the information you provide to prepare and confirm your order, to contact you about it if something needs clarifying, to hand it over at pickup or deliver it to your address, and to answer questions or feedback you send afterward. Technical log data helps us keep the site working and detect misuse. We do not sell your personal information.
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Preparing your order
The grill ticket carries your name, items, and any notes so the kitchen fires it correctly.
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Reaching you
Phone or email is used only when we need to confirm a substitution, an address, or a pickup time.
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Handover
A delivery address is passed to the driver assigned to your order, and nowhere else.
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Replying to you
Feedback and complaints stay on file long enough for us to check what happened and respond.
Cookies and similar technologies
The site may use cookies and similar technologies for basic functions, such as remembering what you typed into an order form if you navigate away and come back, and measuring aggregate page usage so we know which parts of the menu are hard to find.
The full breakdown of what is set and why sits in our Cookie Policy. You can control cookies through your browser settings at any time; disabling them may affect how parts of the site behave, including forms that would otherwise remember your progress.
Necessary
Keeps a form from resetting mid-order and keeps the site load balanced.
Measurement
Counts page visits in aggregate, without tying them to your name.
Sharing with service providers
We share information only as far as the ordering process requires, and each provider receives only what its role needs.
Payment handling
When you pay at pickup or on delivery, the payment handler processes that transaction directly. Card details are entered with that handler and are not kept by this website.
Delivery
For delivery orders, the assigned driver receives your address, your name, the order contents, and a phone number in case they cannot find the door or need to reach you on the way.
Hosting and email
The site is served from hosting infrastructure, and messages sent to our address arrive through an email provider. Both see routine technical data in the course of delivering that service.
Legal requests
We may disclose information when the law requires it, or when it is necessary to protect the rights and safety of the restaurant, our staff, and our customers.
Retention
Order records and related correspondence are kept for as long as needed to operate the business, resolve disputes, and meet legal or accounting requirements, then deleted or anonymized. Server logs are kept for a shorter period, for security and troubleshooting purposes.
In practice that means an order you placed last winter may still exist as an anonymous record in our sales history, while the phone number attached to it may no longer be on file once the retention period for correspondence ends.
Order records
Kept while the business needs them for disputes and accounting, then removed or stripped of identifying details.
Correspondence
Questions and replies are held long enough to resolve the matter they relate to.
Server logs
A shorter window, used for security review and diagnosing faults.
Your choices and rights
You can ask to access, correct, or delete personal information we hold about you, and you can object to certain uses. We may need to verify your identity before acting on a request, and some requests may be limited by legal recordkeeping obligations.
Send a request to our contact page or to the email address above. Tell us what you would like changed and which order or message it relates to, so we can locate it quickly.
Access
Ask what we hold about you and receive a copy of the relevant records.
Correction
Fix a misspelled name, a wrong phone number, or an outdated delivery address.
Deletion
Ask us to remove details we no longer need, where no legal duty requires us to keep them.
Objection
Tell us to stop using your details for a specific purpose, such as follow-up messages.
Children
This site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has submitted information, contact us and we will remove it.
Changes to this policy
We may update this policy as the site and the ordering process change. The current version is always the one posted here, and it replaces any earlier wording. If a change affects how we handle order information, the updated text appears on this page.
Privacy questions, answered by the people who run the grill
Questions or requests about privacy can be sent to [email protected], by phone at +1-312-556-1856, or by mail to Chiposte Grill, 4820 W Irving Park Rd, Chicago, IL 60641. We are open Monday–Sunday, 11:00 AM – 10:00 PM.
Do you sell order data? No. Information you give us is used to prepare and hand over your order.
Can I order without an account? Yes. Placing an order does not require creating a profile with a password.
How long does a deletion request take? Allow us time to verify the request and check any recordkeeping duty before we act on it.
Where can I read the ordering terms? The Terms of Service cover ordering, pickup, and delivery.